Network Manager - ePLUS

  • 9 Sep 2019 10:56 PM
    Message # 7872765
    James Walters (Administrator)

    Role Summary/Key Objectives

    This role leads the team responsible for the continuous operation and performance of The Commonwealth of Virginia’s enterprise network infrastructure. This position will provide operational leadership and oversight on incident resolution, change management, problem determination and problem resolution within the Enterprise. This position will ensure high quality service delivery through daily management of team performance, responsiveness to problems, crisis management, and adherence to service levels and network improvement initiatives. This position will be responsible for interfacing with C-level state agency resources and managing the business relationship with VITA and the Commonwealth of Virginia.

    Specific areas of responsibility are:

    • Provide escalation point for tier II support for network systems and infrastructure
    • Provide escalation point & leadership in network problem determination efforts
    • Coordinate problem resolution and ensure process improvement within department
    • Operate and improve services in accordance with business needs, priorities and SLAs
    • Manage recruitment, training and development of team
    • Drive network efficiency & standards improvement
    • Develop improved processes to ensure network reliability and availability
    • Provide periodic performance reports for review with management providing input on improvements, training needs, and quality initiatives
    • Oversee and ensure the effective communication of IT issues and updates
    • Coordinate & assign activities among team members
    • Report key performance metrics to management
    • Management of approximately 40 resources including NOC and tier 2 and 3 Network Engineers


    • Bachelor’s Degree in computer science or a related discipline and at least 7 years’ experience in all phases of network infrastructure or its equivalent in education and work experience
    • Prior experience with a large enterprise network, preferably in the state government sector
    • High-level experience with F5 load balancers to include the GTM and LTM platforms
    • Strong understanding of the different load balancing options & features
    • Knowledge and understanding of WAF technologies
    • Experience with Aruba wireless remote access points and controllers
    • Experience with routing protocols OSPF, BGP, & EIGRP
    • Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
    • Well versed in crisis management and root cause analysis techniques
    • Experience working in a team-oriented, collaborative environment
    • Proven analytical and problem-solving abilities
    • Strong interpersonal, written, and oral communication skills
    • Able to conduct research into networking issues and products as required
    • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
    • Ability to present ideas in a user-friendly language
    • Highly self-motivated and directed
    • Strong organizational skills
    • Keen attention to detail
    • Strong customer service orientation


    Seth Regan

    Technical Recruiter


    ePlus. Where Technology Means More®

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